Ticketing

Streamlined Issue Resolution

Frontlyne's ticketing tool offers frontline team members a direct channel to report issues from various locations to the corporate office. This ensures efficient, centralised issue tracking and resolution, minimizing operational disruptions.

Enhanced Communication

The ticketing system promotes clear and structured communication between field teams and the corporate office. It provides a transparent process for issue reporting, tracking, and resolution, reducing communication gaps and enhancing collaboration.

Accountability and Responsiveness

With the tickets directed to the respective teams, there's a clear line of accountability. This encourages prompt response and resolution of issues, ultimately improving customer service, operational efficiency, and team morale.

Data-Driven Decision Making

The ticketing tool generates valuable data on recurring issues, response times, and resolutions. This data can be used for informed decision-making and process improvement, optimizing operations and resource allocation.

Sub Features of Ticketing

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Automated

Automate ticket assignment to relevant departments

Real-Time Escalation Updates

Concerned teams can communicate and stay updated on current status of the tickets

Reopen Resolved Tickets

In case of unresolved issues, teams can reopen closed tickets

Learn more from our happy clients

Manjula Virshid

Manager - Art of Retailing

Frontlyne has exceeded all expectations, delivering an exceptional platform that has transformed the learning experience for Nykaa's staff. The ease of use is remarkable; even the least tech-savvy employees can navigate it with ease. What sets Frontlyne apart is its unmatched adaptability – it seamlessly moulds itself to Nykaa's ever-evolving needs, offering a tailored learning experience for every individual. Frontlyne's LMS is a revolutionary force, redefining how Nykaa's staff learns and grows.

Pankaj Dubey

Vice President - Training and Development

It's clear that Frontlyne understand the needs of our industry, particularly in the realm of online learning.Their eLearning platform and LMS have been valuable assets for our training and development efforts. Frontlyne is a reliable partner that genuinely aligns with our objectives. I recommend Frontlyne to anyone seeking eLearning and LMS solutions.

Deepali Sinha

Retail L&D and Talent

We are consistently experiencing 98% absorption and positive response from our happy employees. Frontlyne has truly surpassed our expectations and played a pivotal role in shaping our digital future. Their ability to translate our vision into a robust, engaging, and user-friendly mobile application is nothing short of remarkable. Our new app is not only visually appealing but also functions seamlessly, offering our employees an enhanced learning experience that aligns their personal growth perfectly with our business goals and helps us effectively develop the competencies of our employees despite the exponential scale.

Alex Mathew

Head of HR

We have been using Frontlyne for the last 5 years at Max. The team has been able to customise the app to suit our requirements. We use Frontlyne not only as an LMS but also as a tool to conduct monthly reviews and to drive employee engagement initiatives.