One app to do it all for BPO, Call and Contact Centres!

Digitise and automate trainings, assessments, rewards and career journey for all your contact centre team members. Help them be “The Advisors” your customers are really looking for.

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Why choose Frontlyne for Call Centres & BPOs?

Frontlyne is the preferred solution by leading brands to enable their frontline workforce. An engaged, qualified and motivated frontline workforce helps deliver the ultimate customer experience.

Digitise Learnings and Trainings on the go and and easily reach your remotest stores and last mile teams with a click of a button.

Digitise Certification Program and Plans to retain the right talent and help your frontline workforce see an exciting career with you.

Digitise Audits of your store and get a micro and a macro view of every element of your store’s operational activities through a single click.

Digitise Learning, Training, Assessments and much more

Train your contact centre team members with the exact knowledge they need to help your customers. A well-trained and well-informed team ensures better customer satisfaction leading to better business results.

Monitor & help frontline team members grow

With Frontlyne, you can digitise and monitor every frontline member’s career growth, while retaining and nurturing the top talent required for the job. Create a leadership pipeline for your contact centres and help them serve your customers better while also improving their career journeys.

Rewards and Points

Frontlyne allows you to award points and badges to your contact team members to encourage and motivate them. Reward them with redeemable points for completing courses, assessments and trainings.

One app to do it all

One app for you to connect, learn, operate and grow with your frontline teams. Do everything from Learning, Training, Audits, Career Growth Planning, Ticketing + so much more with Frontlyne

Built for Frontline

Frontlyne is built specifically for Frontline teams, backed by research and science. It is a custom tech solution to cater to the diverse needs of frontline employees and business

Backed by Ed-Tech

Built by a team of technology, psychology, and education enthusiasts, Frontlyne is led by passionate industry leaders to revolutionise the intersection of technology and education.

Used by 300,000+ frontline employees across
22.5k+ stores

41,000

Lessons created

121,000

Trainings held

87%

Lessons completed

20,000,000

Reward points awarded

Learn more from our happy clients

Manjula Virshid

Manager - Art of Retailing

Frontlyne has exceeded all expectations, delivering an exceptional platform that has transformed the learning experience for Nykaa's staff. The ease of use is remarkable; even the least tech-savvy employees can navigate it with ease. What sets Frontlyne apart is its unmatched adaptability – it seamlessly moulds itself to Nykaa's ever-evolving needs, offering a tailored learning experience for every individual. Frontlyne's LMS is a revolutionary force, redefining how Nykaa's staff learns and grows.

Pankaj Dubey

Vice President - Training and Development

It's clear that Frontlyne understand the needs of our industry, particularly in the realm of online learning.Their eLearning platform and LMS have been valuable assets for our training and development efforts. Frontlyne is a reliable partner that genuinely aligns with our objectives. I recommend Frontlyne to anyone seeking eLearning and LMS solutions.

Deepali Sinha

Retail L&D and Talent

We are consistently experiencing 98% absorption and positive response from our happy employees. Frontlyne has truly surpassed our expectations and played a pivotal role in shaping our digital future. Their ability to translate our vision into a robust, engaging, and user-friendly mobile application is nothing short of remarkable. Our new app is not only visually appealing but also functions seamlessly, offering our employees an enhanced learning experience that aligns their personal growth perfectly with our business goals and helps us effectively develop the competencies of our employees despite the exponential scale.

Alex Mathew

Head of HR

We have been using Frontlyne for the last 5 years at Max. The team has been able to customise the app to suit our requirements. We use Frontlyne not only as an LMS but also as a tool to conduct monthly reviews and to drive employee engagement initiatives.