One app to do it all for BPO, Call and Contact Centres!

Digitise and automate trainings, assessments, rewards and career journey for all your contact centre team members. Help them be “The Advisors” your customers are really looking for.

Why choose Frontlyne for Call Centres & BPOs?

Frontlyne is the preferred solution by leading brands to enable their frontline workforce. An engaged, qualified and motivated frontline workforce helps deliver the ultimate customer experience.

Digitise Learnings and Trainings on the go and and easily reach your remotest stores and last mile teams with a click of a button.

Digitise Certification Program and Plans to retain the right talent and help your frontline workforce see an exciting career with you.

Digitise Audits of your store and get a micro and a macro view of every element of your store’s operational activities through a single click.

Digitise Learning, Training, Assessments and much more

Train your contact centre team members with the exact knowledge they need to help your customers. A well-trained and well-informed team ensures better customer satisfaction leading to better business results.

Monitor & help frontline team members grow

With Frontlyne, you can digitise and monitor every frontline member’s career growth, while retaining and nurturing the top talent required for the job. Create a leadership pipeline for your contact centres and help them serve your customers better while also improving their career journeys.

Rewards and Points

Frontlyne allows you to award points and badges to your contact team members to encourage and motivate them. Reward them with redeemable points for completing courses, assessments and trainings.

Frontlyne USP

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Why choose Frontlyne?

One app to do it all

One app for you to connect, learn, operate and grow with your frontline teams. Do everything from Learning, Training, Audits, Career Growth Planning,  Ticketing + so much more with Frontlyne

Built for Frontline

Frontlyne is built specifically for Frontline teams, backed by research and science. It is a custom tech solution to cater to the diverse needs of frontline employees and business

Backed by Ed-Tech

Built by a team of technology, psychology, and education enthusiasts, Frontlyne is led by passionate industry leaders to revolutionise the intersection of technology and education.

Used by 700,000+ frontline employees across 27k+ locations

75,000+

Lessons created

289,000+

Trainings held

87%

Lessons completed

20,00,000+

Reward points awarded

You'll Be in Good Company

What changes when your frontline has one single platform.

We are consistently experiencing 98% absorption and positive response from our happy employees. Frontlyne has truly surpassed our expectations and played a pivotal role in shaping our digital future. Their ability to translate our vision into a robust, engaging, and user-friendly mobile application is nothing short of remarkable.

Deepali Sinha

Retail L&D and Talent

It's clear that Frontlyne understand the needs of our industry, particularly in the realm of online learning. Their eLearning platform and LMS have been valuable assets for our training and development efforts. Frontlyne is a reliable partner that genuinely aligns with our objectives. I recommend Frontlyne to anyone seeking eLearning and LMS solutions.

Pankaj Dubey

Vice President - Training and Development

We have been using Frontlyne for the last 5 years at Max. The team has been able to customise the app to suit our requirements. We use Frontlyne not only as an LMS but also as a tool to conduct monthly reviews and to drive employee engagement initiatives.

Alex Mathew

Head of HR

Frontlyne brought training, compliance, and support onto one platform. The LMS made training structured and measurable, the Audit & Checklist module strengthened compliance, and the Ticketing System sped up issue resolution with better tracking. Overall, it's an intuitive platform that's boosted learning, operations, and collaboration.

Tripti Pandey

General Manager - Talent Transformation

Frontlyne brings our learning, training, career progression, ticketing, audits and checklists under one umbrella. It's quite a user friendly interface. As a content designer I like the ease of content creation on Frontlyne as well the number of features they give is very helpful. Other features like audit and checklist are also as per our requirement. Career progression is very simple and effective.

Valentina Harry

Head of Training

Articles

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Author Name

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Author Name

Co-Founder and CEO of Company

Recognised by the Industry.

4.8

Rated on G2

By verified users

CIO Choice Awards

Winner in the Frontline Learning and management solution category.

Brandon Hall Technology Excellence Award Gold 2023

Brandon Hall Group Gold Award

Excellence in Technology Awards 2023

Brandon Hall Technology Excellence Award Bronze 2023

Brandon Hall Group Bronze Award

Excellence in Technology Awards 2023

Powering the best!

Frontlyne is a preferred solution by leading brands to enable their frontline workforce. Change how you and your frontline teams work!