Answers on the floor.
Not in the back office.
Frontlyne Know gives your frontline instant answers from your own content. Upload your SOPs and manuals once. Staff ask, they get an answer, they get back to the customer.
8L+
Frontliners trained
67+
Retail companies
4
Countries
A question on the floor becomes a gap in service.
When a frontliner does not know the answer, they escalate, guess, or leave the customer waiting. All three have a cost.
What companies struggle with
What Frontlyne Know changes
Upload once. Answer everything.
Frontlyne Know connects your existing content to your frontline team in four steps.
Upload Your Content
SOPs, manuals, scheme documents, FAQs. Any format. Uploaded once via the admin portal. No reformatting required.
Content Is Indexed
Know processes the content and makes it instantly queryable. It understands context, not just keywords.
Frontliner Asks a Question
In the Frontlyne app, in any language. "What is the return policy for damaged items?" The answer arrives in seconds.
Answer Returned
Response in their language, with the source document cited so they can verify or share it with the customer.
The conversation stays on the floor.
No escalation. No waiting. No disruption to the customer in front of them. Every answer sourced from your own content, in any language, in under three seconds.
Part of the Frontlyne
Super App.
Frontlyne Know does not sit alone. It connects to learning: when a question pattern emerges in Know, it feeds into training priorities in Learn. One login. One employee's experience. One source of truth.
Fewer interruptions. Faster service. Consistent answers.
80%+
Fewer manager escalations. Frontliners self-resolve instead of interrupting.
One
Source of truth across every location. Same answer, every time, from your content.
24/7
Always available. No waiting for a manager to be free or a trainer to be on shift.
You'll Be in Good Company
Frontlyne has exceeded all expectations, delivering an exceptional platform that has transformed the learning experience for Nykaa's staff. The ease of use is remarkable; even the least tech-savvy employees can navigate it with ease. What sets Frontlyne apart is its unmatched adaptability – it seamlessly moulds itself to Nykaa's ever-evolving needs, offering a tailored learning experience for every individual. Frontlyne's LMS is a revolutionary force, redefining how Nykaa's staff learns and grows.
Manjula Virshid
Manager - Art of Retailing
It's clear that Frontlyne understand the needs of our industry, particularly in the realm of online learning.Their eLearning platform and LMS have been valuable assets for our training and development efforts. Frontlyne is a reliable partner that genuinely aligns with our objectives. I recommend Frontlyne to anyone seeking eLearning and LMS solutions.
Pankaj Dubey
Vice President - Training and Development
We are consistently experiencing 98% absorption and positive response from our happy employees. Frontlyne has truly surpassed our expectations and played a pivotal role in shaping our digital future. Their ability to translate our vision into a robust, engaging, and user-friendly mobile application is nothing short of remarkable. Our new app is not only visually appealing but also functions seamlessly, offering our employees an enhanced learning experience that aligns their personal growth perfectly with our business goals and helps us effectively develop the competencies of our employees despite the exponential scale.
Deepali Sinha
Retail L&D and Talent
We have been using Frontlyne for the last 5 years at Max. The team has been able to customise the app to suit our requirements. We use Frontlyne not only as an LMS but also as a tool to conduct monthly reviews and to drive employee engagement initiatives.
Alex Mathew
Head of HR
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Put answers in their hands, not in the back office.
Bring your SOPs, scheme documents, or FAQs to a demo. We will show how Frontlyne Know turns them into instant, accurate, on-the-floor answers for your team.
