Practice the conversation. Before it counts.
Frontlyne AI Roleplays lets your frontline team practise real customer and internal conversations, with scenario-by-scenario AI evaluation. No trainer required. No scheduling. No waiting.
800k+
Frontliners trained
67+
Retail companies
4
Countries
Knowing the policy is not the same as handling the conversation.
Frontline training usually ends at content delivery. Confidence in a real customer interaction is built through practice, not completion ticks.
What companies struggle with
What Frontlyne AI Roleplays changes
From scenario to debrief, automatically.
Every roleplay is structured into turns, each one a scene in a real conversation, with AI evaluating performance against your criteria.
Scenario Created or Generated
Admin sets up a scenario manually, or AI generates one from context. Customer-facing or internal mode selected. Structured into turns, with a time estimate shown upfront.
Evaluation Criteria Configured
Soft skills, accuracy, body language, and empathy defined per scenario. Pass and fail thresholds set.
Frontliner Practises
The learner moves through each turn independently in the Frontlyne app. Video roleplays include identity verification.
AI Evaluates and Scores
Performance assessed on correctness and understanding. Feedback returned. Result determined automatically.
Confidence before the real conversation.
Staff who have practised a difficult customer interaction walk into it knowing exactly how to handle it. Not a keyword match. Soft skills, tone, and accuracy, assessed against criteria you define.
Part of the Frontlyne
Super App.
Frontlyne AI Roleplays is embedded across Learning Campaigns, Career Progression, and standalone assignments. One platform. One score. Connected to the full employee journey.
More practice. More confidence. Better outcomes on the floor.
Minutes
Not a day to write a scenario. AI generates the full scenario from the context you provide.
Every shift
Consistent evaluation standards. The same criteria applied to every submission, every location.
Real
Readiness before the floor. The first time they handle the real situation is not the first time they have handled it.
You'll Be in Good Company
It's clear that Frontlyne understand the needs of our industry, particularly in the realm of online learning. Their eLearning platform and LMS have been valuable assets for our training and development efforts. Frontlyne is a reliable partner that genuinely aligns with our objectives. I recommend Frontlyne to anyone seeking eLearning and LMS solutions.
Pankaj Dubey
Vice President - Training and Development
We have been using Frontlyne for the last 5 years at Max. The team has been able to customise the app to suit our requirements. We use Frontlyne not only as an LMS but also as a tool to conduct monthly reviews and to drive employee engagement initiatives.
Alex Mathew
Head of HR
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Frontlyne brings our learning, training, career progression, ticketing, audits and checklists under one umbrella. It's quite a user friendly interface. As a content designer I like the ease of content creation on Frontlyne as well the number of features they give is very helpful. Other features like audit and checklist are also as per our requirement. Career progression is very simple and effective.
Valentina Harry
Head of Training
See AI build a roleplay scenario, live.
Bring a real situation your frontline faces. We will show AI generate a full scenario from it in the same session.
